Delete your Ajyal account
Delete your account from inside the app or from this page. We verify that the account is yours first; uninstalling the app does not delete the account.
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Start an account data request
Continue to Ajyal’s secure form. Enter your account email and choose export or deletion; verification steps will be sent if the request can be processed. You do not need to reinstall the app.
Open the data request formOpening the form does not submit a request or delete your account. Never send your password or a verification code to support.
How to delete your account
In the app, open Account, choose “My data and account deletion”, enter your password and type DELETE. The account closes at once; media access is blocked before file removal, which is retried if it fails. Routine backups last 7 days, but manual off-server copies currently have no set deletion period; recorded deletions are replayed before restored data is used.
From this website: tap "Open the data request form" above, enter your account email, and you will receive a link to confirm the deletion with your password. You do not need to reinstall the app. If you have lost access to your email, contact support@ajyal.love.
Using the app is not blanket consent to processing. A privacy notice explains processing, a read acknowledgement records reading only, acceptance of terms is separate, and optional consent concerns a specific purpose and can be withdrawn. Acknowledging a privacy update is not a condition for accessing rights requests or account deletion.
What is deleted, and what may remain
Your profile, login details and photo are deleted, your sessions and notifications are ended, the rooms you founded are closed, your messages are redacted and your media deleted. Deletion is final and cannot be undone.
Account deletion removes your profile, login details and photo, ends sessions and notification bindings, closes rooms you founded, redacts your messages and removes media through the cleanup process. Translations stored by Ajyal are deleted with the original message, and Google's copies expire within 55 days. The other person’s messages, report evidence and reasons remain for the periods and conditions in the retention section; an open appeal is withdrawn. This copy may remain for up to 90 days even if the message or account is deleted. Copies of reported messages are deleted automatically 90 days after the report. Report records (reason, description, the accounts involved and the decision) are currently kept until we delete them; we are introducing a 365-day limit after the case is closed. This limit is not in force yet. Audit and security records and their payloads until their expiry, protected membership numbers, block and refusal relationships, and manual off-server backups may remain; some currently have no set deletion period. Deletion is final and does not occur merely by uninstalling the app. The legal-preservation note in the retention section applies.
Previously issued membership numbers remain protected against reassignment, including by the owner, while first allocation of unused numbers and the rules for number1 and platform-ownership transfer remain. Potential personal links are subject to the targeted annual review. Identifiers and hashes do not become anonymous merely because names are absent. Tools for the approved target periods exist, but first deletion is a separate activation and has not occurred. The table distinguishes implemented behaviour from the target policy.
We assess evidence-preservation requests by requester, legal basis, scope and deadline. A request does not automatically stop deletion; the current system cannot place an individual item on legal hold. If a specific obligation or legal claim requires additional preservation, we identify the material, duration and ability to implement it, and escalate before promising preservation. This notice neither automatically extends retention nor promises that extension can never be required. Receiving an email does not itself copy evidence or alter its retention.