Safety and help

How to report

In the app: press and hold a message and choose Report, report a person from their profile, or report a room or a voice incident from the room menu. Say what happened and when. Live voice is not recorded, so describe a voice incident in your own words.

Outside the app: email support@ajyal.love with the room, person or content link if you have it, what is wrong with it, and how we can reply. Do not send passwords, child abuse material or copies of other people's chats.

The Ajyal team reviews reports itself and replies when needed. We do not promise a fixed response time, but child-safety and unlawful-content reports are handled first.

Blocking, and what happens after a report

Blocking is always in your hands and needs no report: the person's text and voice disappear for you, and all new contact between you stops. Unblocking does not restore a friendship automatically.

When you report a message we keep a copy as evidence that only an authorised reviewer sees, and every access is logged. If nothing on our side confirms the incident, it is recorded as an unconfirmed allegation. The reported person does not learn who reported them. A report about a room owner reaches us directly; owning a room protects nobody from a sanction.

Child safety

Ajyal prohibits child sexual abuse and exploitation (CSAE) in every form: child sexual abuse material (CSAM), grooming, sexual extortion, sending, requesting or pointing to such material, and any attempt at sexual contact with a minor. The service is for adults aged 18 and over, and the age rule does not weaken this ban.

Report from inside the app or via support@ajyal.love. We review every report of this kind, remove CSAM and any CSAE content as soon as we have actual knowledge of it, and restrict or ban the responsible account. Current scheduled cleanup deletes report evidence after 90 days; a sanction alone does not extend this period. A specific legal request requires assessment of the basis, scope and duration of preservation. There is currently no mechanism to suspend deletion for this purpose, so the procedure must be settled before exceptional preservation is promised. The cleanup period does not negate any applicable legal obligation. Ajyal complies with child safety laws: we report confirmed CSAM to the competent law-enforcement authority (in Germany, the police), case by case, and cooperate with lawful requests.

Do not download or forward suspected material; report only where it is. If a child is in immediate danger, contact the police or local emergency services. We do not scan images automatically or monitor conversations continuously; protection relies on your reports, the team's review, and the blocking and moderation tools.

Child safety contact

Child Safety Contact: support@ajyal.love. This mailbox is the designated channel for child-safety reports and for enquiries from Google Play or competent authorities about Ajyal's standards against child sexual abuse and exploitation. Messages reach the operators of Ajyal directly, and they answer personally.

Quick help

To mute your microphone tap the microphone button or leave the voice room. Muting a room's notifications does not mute its audio. For a technical problem email support with your phone model and what happened, without passwords or private messages. For data requests and account deletion see the rights and account-deletion pages.