Your rights and data
Request a copy of your data or delete your account without reinstalling the app. For anything else, email support@ajyal.love.
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Start an account data request
Continue to Ajyal’s secure form. Enter your account email and choose export or deletion; verification steps will be sent if the request can be processed. You do not need to reinstall the app.
Open the data request formOpening the form does not submit a request or delete your account. Never send your password or a verification code to support.
Your rights
You have rights of access, rectification, erasure and restriction under their legal conditions. Portability applies to automated processing based on contract or consent; you may object to legitimate-interest processing on grounds relating to your particular situation. You may withdraw optional consent for the future without affecting the lawfulness of earlier processing. We respond within one month of receipt; complexity or number of requests may require two further months, with reasons notified within the first month. You may complain to a data protection authority; details are on the rights page and contact is support@ajyal.love.
Correct your profile inside the app. Export and deletion require proof that the account is yours (your password, and on the website also a link sent to your email) and work even during a sanction. The copy contains your profile, settings, own messages, contacts, progress entries and reports, and your sanctions and appeals with their reasons. For anything else, email support with the minimum information needed; do not send identity documents in a first request.
Using the app is not blanket consent to processing. A privacy notice explains processing, a read acknowledgement records reading only, acceptance of terms is separate, and optional consent concerns a specific purpose and can be withdrawn. Acknowledging a privacy update is not a condition for accessing rights requests or account deletion.
How we verify it is you
The form above asks for your account email and sends a link to it, without telling anyone whether an account exists for that email. Open the link yourself, follow the steps and enter your password. Merely opening an email or previewing the link deletes nothing. If you have lost access to your email, contact support so we can find a suitable way to verify you.
You may contact either Samer Alhammada or Shadi Ghoul at their shared address or support mailbox. Samer Alhammada has primary responsibility for following up rights and privacy requests, with Shadi Ghoul covering absences, as agreed by both partners according to the owner’s confirmation on 23 September 2026. Other intake and handover procedures remain proposals; this allocation does not limit your rights against either controller.
Deadlines and complaints
We answer rights requests within one month of receiving them; for complex or numerous requests we may need two further months, and we tell you why within the first month. If a request cannot be fulfilled, we explain why and how to complain.
You can complain to the data protection authority where you live, work or where the alleged violation happened. The operators of Ajyal live in Germany; the authority responsible for them is the State Commissioner for Data Protection and Freedom of Information of Mecklenburg-Vorpommern. Both links are below.